Infor SyteLine/CSI ERP for Manufacturers

• Configuration, Pricing & Quoting (CPQ): streamline and reduce errors in complex quoting with a visual configuration that is seamlessly integrated with your manufacturing processes and extended into a customer facing portal
• Manage the Full Customer Lifecycle: for engineer to order (ETO) and manufacturer to order (MTO) businesses from bidding and quoting through manufacturing, project management and installation
• Manage a Profitable Service Business: have full control over warranty, depot repairs, mobile field service, rental, and billing with financial and project roll-ups; can include a connected and disconnected field-based mobile service application
• Customer Portal
• Embedded CRM

Outcomes

• Timely, accurate quotes for custom orders
• Increase order value
• Automatically generate BOMs for ETO/CTO
• Expand and enhance customer service, further augmented with AI/ML

• Multi-Modal Manufacturing: SyteLine supports hybrid business models and different manufacturing types, including projects, assembly, repetitive, job shop, and process manufacturing
• Integrated to Factory Track MES & Prophecy IOT: SyteLine delivers real-time monitoring and downtime tracking with reason codes, which improves overall equipment effectiveness (OEE)
• Enterprise Quality Management: this functionality is embedded in SyteLine; the addition of document management and a manufacturing execution system (MES) ensures standardized processes to improve product quality, productivity and customer satisfaction
• Plant Management & Maintenance: this functionality is embedded in SyteLine with production and scheduling tools that increase uptime and efficiency

Outcomes

• Maximize OEE and reliability with manufacturing order management
• Improve equipment uptime and optimal use of workforce with responsive resource allocation
• Improve business productivity with data interchange and RPA
• Make data-driven production decisions

• Multi-Site Planning: optimizes materials and resource utilization across your supply network, offering flexibility in centralized and decentralized planning, as well as finite planning within a site
• Advanced Planning & Scheduling (APS): provides both available to promise (ATP) and capable to promise (CTP) planning
• Customer, Reseller & Supplier portals: provide real-time exchanges of demand and supply orders with collaboration to improve visibility and responsiveness
• Manage Sub-Contractor Operations: available through on-boarding, collaboration and material flow to improve visibility, control and reliability
• Coordinate Master Data Management (MDM): with plant specific products, bills of material (BOMs) and costs provides better control over planning and costing

Outcomes

• Reduced lost sales in after-market parts business
• Reduce inventory holding
• Reduce freight spend
• Simplify transportation management
• Supply chain collaboration and faster issue resolution

• Technology Stack: includes Mongoose and Infor OS to deliver extensibility and personalization, robotic process automation (RPA), artificial intelligence (AI), machine learning (ML), integration, and analytics
• Control Engineering Change: manage BOMs “as designed”, “as built” and “as maintained” to synchronize changes with minimal waste along with the automation capabilities via a workflow tool
• Process Mining & Cross-Application Workflow: improve process efficiency and automate non-value-added tasks
• Project Management

Outcomes

• Continuous evolution to support ongoing product and process improvements
• De-risk sophisticated manufacturing with first-time launch confidence
• Adopt new technologies to drive efficiencies

• Gain Financial Visibility: view all operational elements of a multi-site, international business
• Project Costing: includes cost pegging tracks, analyses and predicts costs for customer,
  product & project profitability
• Fixed Assets & Depreciation: this capability is embedded in SyteLine
• Remote Access: view role and domain-based, dashboards, key performance indicators (KPIs), and other metrics provide data-driven insights while working anywhere, anytime
• Human Resource Management: manage personnel from onboarding to payroll and extend to an employee portal

Outcomes

• Reduced invoice processing times, improving accounts payable (AP) productivity
• Centrally managed documents making it simple to find and process invoices and orders
• Improved customer and vendor relationship with fast access to all relevant information